Legal
Refund & Cancellation Policy
How Mathidia subscriptions, cancellations and refunds work, including the current beta period where no card is required.
During the beta period
Mathidia is currently in beta. Accounts are created without a card and no payment is taken, so there is nothing to refund today. The prices shown on the pricing page describe the plans we intend to charge for once billing opens. Nobody is charged automatically when billing starts — you will be asked to choose a plan first.
When paid plans open
- Personal and Teacher plans are subscriptions that renew until you cancel
- You can cancel at any time from your account settings or by emailing support@mathidia.com
- Cancelling stops the next renewal; access continues to the end of the period you have paid for
- We do not delete your progress when a subscription ends — your records stay available if you return
Refunds
- 14-day cooling-off refund on a first subscription, in full, no reason needed
- Full refund of a renewal charge if you tell us within 14 days that you did not intend to renew and have not used the new period
- Pro-rata refunds where a fault on our side prevented you from using the service for a sustained period
- No refund for partly used periods outside the cases above, or where an account was closed for a serious breach of the Acceptable Use Policy
Schools and enterprises
Institutional licences are governed by the signed order form or agreement, which sets the term, seat count and any early-termination terms. Where the agreement is silent, this policy applies.
How to request a refund
Email support@mathidia.com from the address on the account with the plan name and date of charge. We acknowledge requests within one working day and, where a refund is due, return it to the original payment method — usually within 5–10 working days depending on your bank.
Questions about billing?
Email support@mathidia.com and we will answer within one working day.